GENERAL TERMS AND CONDITIONS OF SALE

These terms and conditions apply to all sales concluded with the Atipik Hôtel, 19 Rue Vaugelas 74000 ANNECY (with the exception
of group bookings). Accordingly, the client acknowledges having read these general terms and conditions of sale and
agrees to comply with them.
These terms and conditions of sale may be amended at any time, and the applicable conditions shall be those in force on the date the
booking is made.

ARTICLE 1 – RATES
Rates are quoted in euros, inclusive of all taxes, and include the VAT applicable on the date of booking. Any change in the
applicable rate, or any amendment to or introduction of new statutory taxes by the competent authorities, will be
automatically passed on to the prices shown on the invoice date.
Rates are per room for the number of guests indicated and for the selected period, and do not include
additional services (unless otherwise stated).
The tourist tax of €1 per day per person (over 18 years of age) is not included in the price displayed and must be paid
directly on site. It applies all year round.
Certain services may be subject to a supplement and to possible changes without notice,
for which the hotel shall in no event be held liable.
No stay booked before the introduction of any promotional offer shall be eligible for a refund, whether full or
partial.

ARTICLE 2 – BOOKINGS AND METHODS OF PAYMENT
Bookings can be made on the website www.atipikhotel.fr, by telephone, by e-mail or via certain partner booking
platforms.
A booking shall only become effective once it has been guaranteed by the client, either by providing a credit card
number with its expiry date or by paying a deposit, and after receipt of a detailed booking confirmation.
Payment for all services shall be made directly to the hotel (except for bookings
prepaid at the time of booking).
The hotel reserves the right to refuse any booking where the credit card number is incorrect or the
booking is incomplete.
All bookings, regardless of their origin, shall be payable in euros only.
The Atipik Hôtel accepts the following credit cards: Visa, Mastercard and American Express, and uses a secure
booking system (SSL) that protects and encrypts all sensitive data transmitted during booking in order to prevent
any disclosure to third parties.
When the booking is recorded, a pre-authorisation will be made on the credit card. This is carried out for
information purposes only and shall in no case constitute a debit from the account.
The client is solely responsible for their choice of services and for their suitability to their needs, and accordingly the
Atipik Hôtel cannot be held liable in this respect.

ARTICLE 3 – FORCE MAJEURE
Force majeure means any event beyond the control of the parties that is at once unforeseeable, insurmountable
and external to the parties, and that prevents either the client or the hotelier from fulfilling all or part of the obligations set out in the contract.
Cases of force majeure or fortuitous events are those usually recognised by the case law of the French Courts and
Tribunals.
Neither party may be held liable to the other party for failure to perform its obligations resulting from an
event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties’ reciprocal
obligations and that each party shall bear the costs arising therefrom.

ARTICLE 4 – CHANGES TO AND CANCELLATION OF STAYS
Any change to or cancellation of a booking must be requested by e-mail to contact@atipikhotel.fr or by
telephone on 04 50 52 84 33.
The request shall only become effective once the Atipik Hôtel has confirmed its acceptance in writing.
In the event of a change to or cancellation of a stay, the following conditions apply (except in cases of force majeure):
▪ For any request made less than 48 hours before the scheduled arrival date, the price of the first night will be
charged.
▪ In the event of a no-show on the scheduled arrival date, your credit card will be charged the price of the first night.
▪ Any stay that has begun is payable in full.
For bookings made via our partners’ websites, cancellation must be made via that website. The cancellation
conditions that then apply are specific to the partner and may therefore differ from those of the Atipik Hôtel.
Should the client wish to extend their stay, they must inform the hotel reception no later than 10:00 am on the scheduled day of departure,
in order to check availability.
ARTICLE 5 – THE HOTEL AND ITS SERVICES
The children’s breakfast rate applies to children up to and including 10 years of age.
Our animal friends (up to 15 kg) are welcome in the hotel, for a supplement of 5€ per night per animal.
Rooms are available from 2:30 pm and must be vacated by 11:00 am on the day of departure. An additional night
will be charged if the latest check-out time is not respected. For arrivals after 8:00 pm, reception must be notified.
The client accepts and undertakes to use the room with due care and diligence. Accordingly, any behaviour contrary to public
decency and public order will lead the hotelier to ask the client to leave the premises without any compensation and/or without
any refund if payment has already been made.

ARTICLE 6 – ALTERNATIVE ACCOMMODATION
Should the Atipik Hôtel be unavailable or in the event of force majeure, the hotel reserves the right to accommodate
the client, in whole or in part, in a hotel of an equivalent or higher category offering services of a similar
nature. The transfer shall then be at the hotelier’s expense, and no further compensation may be claimed
from the hotelier.

ARTICLE 7 – COMPLAINTS
Any complaint must be sent to the Atipik Hôtel by registered letter with acknowledgement of receipt, within 15 days of the
end of the stay to which the complaint relates. After this period, no complaint can be considered.

ARTICLE 8 – DATA PROTECTION
Pursuant to French Law no. 78-17 on Information Technology and Freedoms (loi Informatique et Libertés), clients are informed that their booking is subject to
computerised processing of personal data. Users have a right of access to and rectification of the data entered, which
may be exercised at the registered office: SAS Les Portes du Lac – Atipik Hôtel 19 Rue Vaugelas 74000 ANNECY. Please note that
this information is not disclosed to third parties.
The Atipik Hôtel provides Wi-Fi internet access. The client using it undertakes that the IT resources made available
to them shall in no way be used for the purposes of reproducing, representing, making available or
communicating to the public works or items protected by copyright or related rights, such as texts, images,
photographs, musical or audiovisual works, software and video games, without the authorisation of the rights holders provided for in
Books I and II of the French Intellectual Property Code where such authorisation is required.
The Atipik Hôtel has a CCTV system in the communal areas of the building.

ARTICLE 9 – LIABILITY
The hotel accepts no liability for the theft, loss of or damage to guests’ belongings during their stay.
The client shall be held liable for any damage, deterioration or act of vandalism that may occur
as a result of the occupation of the premises and/or as a result of the actions of participants and/or staff for whom they are responsible, whether to furniture,
decorative items or property, whether or not belonging to the hotel. Accordingly, the Atipik Hôtel may ask the client to leave
the premises without any compensation and without any refund for the current stay, and to pay for the damage caused
by such acts.

ART. 10 – APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and
procedural rules. Any disputes shall fall under the exclusive jurisdiction of the French courts.