FAQ
About the hotel
What are the check-in and check-out times?
Guests are welcome from 2:30 pm and are asked to return their key by 11 am at the latest on the day of departure. If you would like to arrive earlier or leave later, just send us an email with your booking number.
Is smoking allowed in the hotel?
Certainly not. This is out of respect for our guests and for their comfort.
Does the hotel have fibre internet?
Fibre-optic Wi-Fi is available throughout the hotel at no extra charge.
Do you have a spa, a gym or a swimming pool?
We don’t have a wellness centre, but we’d be happy to point you towards several partners nearby. Contact reception on +33 4 50 52 84 33 or at contact@atipikhotel.fr.
Is there room service? What are the hours?
Room service is provided by our reception staff 24/7.
Is there a lift?
No, our 3-storey hotel does not have a lift.
What is the minimum age to stay at your hotel?
All guests must be at least 18 years old.
Can I bring my pet?
Yes, dogs and cats up to 15kg are welcome, but not in the breakfast room.
Do you have somewhere to store luggage?
Yes, a secure luggage room is available 24/7.
Does the hotel offer a wake-up call service?
Yes, just ask at reception.
Can I have a parcel sent to the hotel?
Yes, as long as the size has been approved in advance. Please let reception know.
Can I ask for an iron?
Yes, we can provide ironing equipment.
Can the hotel help me book activities?
Yes, our front desk will be glad to help you with sightseeing, restaurants, transport and activities.
About booking
Why is the price lower on your website?
Booking direct = best price. No middlemen.
Is my booking guaranteed?
Your booking is guaranteed by credit card, and we send you a confirmation email.
Can I change my dates?
Yes, subject to availability and the cancellation policy.
Where can I find your terms and conditions?
Are taxes included?
Depending on where you book, the tourist tax may or may not be included.
Getting here
How do I get here by bus or train?
Annecy train station is 350m away.
Is there parking?
We don’t have a private car park, but we partner with nearby underground car parks.
Can I drop off my luggage before parking?
Yes, there is a short-stay drop-off area in front of the hotel.
Can I store my bike?
We don’t have private bike storage, but there are public bike racks in front of the hotel.
About the rooms
What amenities do the rooms have?
Air conditioning, shower, towels, TV, Wi-Fi, hairdryer…
Can I have an extra bed?
No, this isn’t possible. Please contact reception.
Do you have cots?
Yes, 5€/night, subject to availability.
Is there a bathtub?
No, our rooms have showers only.
Is there a fridge?
No, but you can store items at reception.
Are there coffee machines in the rooms?
Only in the superior room categories and above.
I left something behind. What can I do?
We can send your belongings back to you (at your expense).
Is my room cleaned during my stay?
Between 10 am and 2 pm. A different time can be arranged on request.
Can I smoke?
No. Our detectors are very sensitive. Rooms with a balcony are available on request.
Which rooms have a balcony?
The Double Room with Balcony & the Family Room.
Does the air conditioning also heat?
No. The air conditioning only cools, and heating comes from an independent gas system.
Do you have a laundry service?
No, but ironing equipment is available and there are launderettes nearby.
I’m not happy with my room…
Let reception know as soon as possible. We’ll do our best.
Business travel
Can I check out early?
Yes, reception is open 24/7. You can also pay before you arrive.
Where can I exchange currency?
There is a currency exchange 150m away.
Do you have a meeting room?
No, but the reception area can be used as a workspace.
Breakfast & dining
Breakfast hours
7 am to 10 am.
What is served?
An all-you-can-eat buffet with sweet and savoury local produce.
Do you have gluten-free options?
Gluten-free bread is available (+2€).
Can breakfast be served in my room?
Yes, between 7 am and 10 am (+3€).
Are restaurants open on Sundays?
Please contact reception.
Do you serve food?
Ready-made meals in jars are available 24/7.
Do you have a microwave?
Yes, there is one at reception.
Security & payment
What payment methods do you accept?
Visa, Mastercard, Amex, cash and Chèques Vacances (French holiday vouchers). We don’t accept cheques.
When will I be charged?
Your card is taken as a guarantee, and a pre-authorisation is made the day before.
Can I pay in instalments?
No.
Have a question about your invoice?
Please contact reception.